Changes to password reset system

In order to help users that have not yet had a chance to set up a new security question and answer, we've restored the old ability for a user to reset the password themselves by following a special link emailed to them. They will receive this email automatically now if they enter their username in the password recovery area, and we detect that they do not have a challenge question. Users with challenge questions will use that method for their password resets. We hope this will make the system even simpler to use and require less work for publishers.

This functionality will appear in the next upgrade, tentatively planned in about a week.

Resetting your advertiser's password

We've recently revamped the password reset feature in SendMyAd (read previous post for details).

For advertisers who have forgotten their passwords prior to the upgrade last Thursday, they will not be able reset their password themselves because they won't have had the opportunity to create a security question and answer.

Instead, we present that user with a message to contact their publisher to reset their password.

We've created a short video to walk you through that process.

New password reset system

Our existing password reset system has proven difficult for many advertisers to use, so we've replaced it with an easier method. This follows the widely used challenge question and answer format you've surely used on other sites. Many online banking sites, for instance, use this method to protect your identity.

Any new users will be prompted to enter their password recovery question and answer when they create their account.

Existing users will be automatically taken through the process when they log in to the portal after Tuesday night's upgrade. This is a one-time process and will take less than a minute for a user to complete.

We think you'll find the new method of resetting forgotten passwords much easier and quicker.

Technical contact for publishers

We have added a new configuration option in Manage > Company Profile where you can supply the name of a technical contact for your company.

This person will receive copies of any technical support requests created in the portal by your advertisers or internal users.

Very often the support requests received by SendMyAd are not technical issues with the software, but simple questions about an ad or a company policy. Now your technical contact can receive these immediately and provide timely first-line support for those types of queries.

Please be sure to select your technical contact after Tuesday's system upgrade.

System upgrade coming tomorrow night

We've been busy implementing a bunch of under-the-hood improvements to SendMyAd, and a variety of smaller fixes and enhancements our users have requested. We've also added the foundation of several larger features you'll be hearing more about in the coming weeks and months.

The upgrade is planned for Tuesday evening. Remember to check our blog and in the portal itself for updates.

New notification type

We're adding a new notification email for when ads are revised. Previously you would get an email saying that new materials had been uploaded but there was no indication that it was a revision - it used the same email template as for new file uploads. Now you can control these separately. They of course have separate templates for your customizations. Simply enable this new notification under your publisher preferences.

One additional note - to make this transition easier, if you have "Notify us when ads are uploaded" enabled in your preferences, we've automatically enabled this new revision option. That way you'll continue to receive an email alert. You'll just need to customize the message with the new template if you wish.

Publication specific approvals

Approvals can now be set for individual publications.